In these conditions, CONSUMER RESPONSE LIMITED is referred to as “the Company” and the person signing the Contract overleaf is referred to as “the Customer”.
1. All the terms of the contract between the Customer and the Company are contained in the document and written specifications (if any) provided to the Customer. No variation of the terms shall bind either party unless such variation is made in writing and signed by the party to be bound.
2. The Company, having discussed with the Customer the requirements for the installation of the grass products as listed on the order form, may need to carry out a survey to take detailed measurements and/or specifications and any Contract is subject to the surveyor’s report and findings. The Company reserves the right to decline the work detailed on the Contract should its surveyor(s) think fit to do so. Should this action become necessary, the liability of the Company in these circumstances is limited to the refund of any deposit paid by the Customer and these sums will be returned immediately.
3. Any changes in materials and/or specification from those detailed in the schedule on the order form will only apply when supported by the Company’s amendment forms or a new order form which must be signed by both parties – i.e. “the Company” and “the Customer”.
4. Delivery/installation timescales are approximate and shall be deemed to commence with effect from settlement of all details of the order and receipt of payment of any deposit where applicable and are made subject to fires, strikes or lockouts and any other cause beyond the control of the Company interfering with its execution or completion of the Contract. Time shall not be deemed to be the essence of the Contract.
5. We will carry out the work during normal working hours Monday to Friday, but may on occasion need to use a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted although we will endeavour to minimise any disruption or inconvenience. Should any overtime or unsocial working hours be specifically requested by you, other than any special arrangement charged for and agreed on the sales order form, it may be necessary for us to add extra costs and these will be explained at that time and prior to the overtime or unsocial working hours commencing. We will need access to the relative property at all reasonable times whilst the work is being executed and would expect free use of water, electricity and gas to enable us to complete the work in accordance with this Contract.
6. Due to the Company’s policy of continuous improvement, the Customer shall have the benefit of any modification the Company may make to its products and procedures albeit these changes may be made without prior notice to the Customer. All illustrations within the Company’s literature and that of its suppliers are subsequently intended as a guide only.
7. Any concession, latitude or waiver allowed by the Company at any time shall be without prejudice to their strict and full rights under this Contract and shall not prevent the Company subsequently exercising such rights.
8. Payment of the Contract balance is due immediately upon completion of the work to your reasonable satisfaction. When payments have been made to the Company’s agents or representatives, the Customer must retain a copy of the Contract or Invoice with the payment indicated and receipted by the person to whom the payment is handed. Cheques must be made payable in favour of the Company only. If remedial work is necessary, the Customer may hold a maximum of 10% of the value of the invoice until such work is carried out. The Company reserves the right to charge interest at 2% over Bank base rate on any overdue balances on a daily basis until payment is made. Romalpa Clause – All goods supplied remain property of the Company even though installed, by way of a lien until fully paid for and the Company reserves the right of re-entry to remove any such goods whether fixed or otherwise, which remain unpaid for. The guarantee shall be null and void if payments are not made on the due dates and the above conditions not adhered to.
9. If the Customer has entered into a Credit Agreement via the Company’s nominated finance providers, the terms of their agreement will apply as part of this Contract If the Credit Agreement is later cancelled, then subject to the terms of the 1974 Consumer Credit Act, the contract balance will become immediately payable. This does not affect your statutory rights.
10. In the event of suspension or cancellation of the work at the request of the Customer, or lack of instructions or delay on site caused by matters beyond the control of the Company, any extra expenses thereby incurred losses suffered shall be chargeable to the Customer along with a reasonable addition for administration and overhead costs. This condition shall not be construed as to affect any statutory or common law rights of the Customer.
11. It is the Customer’s responsibility to ensure that any licence, permit or other authority necessary for the execution of the work is obtained and that existing property boundaries are correctly defined.
12. Whilst every care will be taken by the Company it accepts no liability for any damage to existing fixtures, decorations, flooring etc. which may be consequent upon the carrying out of the work detailed, unless specifically provided for in the schedule(s) on the sales order form. Similarly, the Company accepts no responsibility for damage which is attributable to structural defect or weakness unless such damage results from negligence on the part of the Company, its servants, workmen or assigns.
13. The Company shall not be responsible for loss or damage to items left at the site by the Customer which the Customer could have removed or secured.
INSTALLATION WARRANTY:
14. All new artificial grass installations carry a 1 year workmanship warranty from the date of installation. No guarantee can be given however on the integrity or suitability of any existing land. If any repairs, alterations or additions to the equipment, installation and/or apparatus are carried out by a person who has not been authorised by Consumer Response, the guarantee may be rendered null & void.
15. The Contract price quoted is subject to any changes in Value Added Tax.
ARTIFICIAL GRASS WARRANTY:
16. All artificial grass supplied by Consumer Response carries a minimum 10 year manufacturer backed warranty unless otherwise stated.
17. The warranty is a manufacturer’s warranty on all of our artificial grass products and a genuine one that gives all of our customers the peace of mind that the grass will last for a minimum of 10 years.
18. The 10 year Warranty is inapplicable:
(a) for Goods used for any purpose other than sports fields or courts or for landscape purposes.
(b) for any of the following:
(ii) Tree root growth or any other external horticultural influence;
(iii) Wild animals and non-domestic pets.
(v) Reflections from mirrors and/or glass onto the goods
(vi) Subsidence caused by ground movement, local excavations, and/or tree roots;
(ix) Wear, movement or abrasion caused by an inadequate sub-base; (i) Burns, cuts, accidents, vandalism, abuse, negligence or neglect;
(x) Any harmful chemical reaction to the Goods caused by infill materials;
(xi) The use of improper footwear or sports equipment’s;
(xii) The playing surface being used for any purpose other than that for which is
was designed and installed;
(xiii) The application of improper cleaning methods;
(xiv) Force Majeure or other conditions beyond the reasonable control of the Company
(xvii) Any failure to properly maintain, protect or repair the Goods
NOTICE OF YOUR RIGHT TO CANCEL:
You, (the customer) have the right to cancel this contract if you wish.
This right can be exercised by delivering, or sending notice to the address shown below, at any time within the period of 14 days starting with the date of receipt of this notice. The notice of cancellation is deemed to be served as soon as it is posted or sent. If work on the above contract has begun, with your written agreement, before the end of the cancellation period, you may be required to pay for any goods or services supplied. Any related credit agreement will automatically be cancelled if the contract for goods and services is cancelled.
If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send this to Customer Services, Consumer Response, 94 Bell Lane, Marston Green, Birmingham, B33 0HX.
PLEASE NOTE Consumer Response are Authorised and regulated by the financial conduct authority.
(Number 726070) Consumer Response is a credit broker and not a lender, we offer finance from a panel of lenders.
(Number 726070) Consumer Response is a credit broker and not a lender, we offer finance from a panel of lenders.
PRIVACY POLICY:
Working Towards GDPR Compliancy & Privacy Policy Statement. Effective Date: May 11, 2018. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://consumergrass.co.uk/.
Working Towards GDPR Compliancy & Privacy Policy Statement. Effective Date: May 11, 2018. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://consumergrass.co.uk/.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.
Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes
Use of Data
Consumer Grass uses the collected data for various purposes
Consumer Grass uses the collected data for various purposes
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Your Rights
Consumer Grass aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Consumer Grass aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
- You have the right to data portability for the information you provide to Consumer Grass.
- You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests
Contact Us
Going every step towards GDPR Compliancy…
If you have any questions about this Privacy Policy or would like to view our Privacy Policy in full, including any of the following, please go to https://consumergrass.co.uk or contact us:
Going every step towards GDPR Compliancy…
If you have any questions about this Privacy Policy or would like to view our Privacy Policy in full, including any of the following, please go to https://consumergrass.co.uk or contact us:
- Retention of Data
- Disclosure Of Data
- Security Of Data
- Links To Other Sites
- Changes To This Privacy Policy
- Transfer Of Data
- Disclosure for Law Enforcement
- Analytics
- Children’s Privacy
By email: enquiries@consumergrass.co.uk
By visiting this page on our website: https://consumergrass.co.uk/contact/
By phone number: 0121 716 0001
Unit 1, 123 Stratford Road, | |